Effective Date: May 18, 2026

Welcome to Vaia AI LLC (“Vaia AI,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the website located at meetvaia.com (the “Site”) and all services offered by Vaia AI LLC. Please read these Terms carefully before using our Site or engaging our services.

1. Acceptance of Terms

By accessing or using the Site, clicking “I Agree,” submitting a contact form, using our chat widget, or otherwise engaging with any of our services, you agree to be bound by these Terms of Service and any policies incorporated herein by reference, including our Privacy Policy. If you do not agree to these Terms, please do not use this Site or our services.

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Vaia AI LLC, a Pennsylvania single-member limited liability company. Your continued use of the Site after any updates to these Terms constitutes acceptance of the revised Terms.

2. Description of Services

Vaia AI LLC provides a range of artificial intelligence-powered and digital services to small and mid-sized businesses, primarily in Pennsylvania, New Jersey, and Delaware. Our services include, but are not limited to:

AI Voice Agents: Automated voice-based AI systems designed to handle inbound and outbound calls, customer interactions, appointment scheduling, and other voice-driven workflows.
AI Automation: Custom workflow automation solutions that leverage AI to streamline repetitive business processes, integrations, and operational tasks.
AI Chat Widget: An AI-powered chat interface that can be embedded on client websites to engage visitors, answer questions, and capture leads.
Consulting: Strategic consulting services related to AI adoption, digital transformation, and technology implementation for small businesses.
Custom Website Design & Development: Professional website design, development, and maintenance services tailored to client business needs.
Search Engine Optimization (SEO): On-page and off-page SEO strategies to improve search engine visibility and organic traffic.
Digital Marketing: Marketing strategy, content creation, social media management, and paid advertising campaign support.
Mobile App Development: Design and development of mobile applications for iOS and/or Android platforms.

The specific scope, deliverables, pricing, and timeline for any engagement will be set forth in a separate service agreement, proposal, or statement of work agreed upon between you and Vaia AI LLC. These Terms apply to your use of the Site and any services rendered unless a separate written agreement explicitly supersedes them.

3. Use of Website

You agree to use this Site only for lawful purposes and in a manner consistent with all applicable local, state, national, and international laws and regulations. By accessing the Site, you agree to the following acceptable use standards:

Acceptable Use: You may browse the Site, submit inquiries through contact forms, interact with the AI chat widget, and access publicly available content for personal or business informational purposes. You may not use the Site in any manner that could harm Vaia AI LLC, its clients, or third parties.

Prohibited Conduct: You agree that you will not:

Use the Site or services for any unlawful, fraudulent, or malicious purpose.
Attempt to gain unauthorized access to any portion of the Site, its server, or any system or network connected to the Site.
Introduce viruses, malware, spyware, or any other harmful or disruptive code to the Site or its infrastructure.
Scrape, harvest, or otherwise collect data from the Site using automated tools without express written permission.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Transmit unsolicited commercial messages, spam, or other unauthorized communications through the Site.
Interfere with or disrupt the integrity, performance, or availability of the Site or its services.
Post, transmit, or submit any content that is defamatory, obscene, harassing, threatening, hateful, or otherwise objectionable.
Use the Site’s services to develop competing products or services, or to reverse-engineer any component of our technology.
Violate any applicable data protection, privacy, or consumer protection laws in connection with your use of this Site.

Vaia AI LLC reserves the right to suspend or terminate access to the Site for any user who violates these Terms or engages in conduct we determine, in our sole discretion, to be harmful or inappropriate.

4. AI Chat Widget

Our Site may feature an AI-powered chat widget (“Chat Widget”) designed to assist visitors with questions about our services, facilitate lead capture, and provide general information. By using the Chat Widget, you acknowledge and agree to the following:

Data Collected: When you interact with the Chat Widget, we may collect the content of your messages, your name, email address, phone number, or other contact information you voluntarily provide, as well as technical data such as your IP address, browser type, and session information.

How Your Data Is Used: Information collected through the Chat Widget is used to respond to your inquiries, follow up on potential service engagements, improve our AI systems and service quality, and as otherwise described in our Privacy Policy. Your conversations may be reviewed by our team and used to train or refine AI models.

No Guarantee of Accuracy: The Chat Widget is powered by artificial intelligence and is provided for informational and convenience purposes only. Responses generated by the AI may not always be accurate, complete, current, or applicable to your specific situation. You should not rely solely on information provided by the Chat Widget to make business, legal, financial, or other important decisions. Vaia AI LLC expressly disclaims any liability for actions taken or not taken based on AI-generated chat responses.

No Confidential Disclosures: Please do not submit sensitive personal information, trade secrets, confidential business data, financial account numbers, Social Security numbers, or similar sensitive information through the Chat Widget.

5. Intellectual Property

All content on this Site — including but not limited to text, graphics, logos, icons, images, audio clips, video, data compilations, software, page layouts, and the overall look and feel of the Site — is the exclusive property of Vaia AI LLC or its licensors and is protected by applicable United States and international copyright, trademark, trade dress, and other intellectual property laws.

The Vaia AI name, logo, and all related marks, product names, and service names are trademarks or service marks of Vaia AI LLC. You may not use any of our marks without our prior written consent.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the Site’s content for personal or internal business informational purposes only. You may not reproduce, distribute, publicly display, modify, create derivative works from, sell, sublicense, or otherwise exploit any content from this Site without the prior written permission of Vaia AI LLC.

Custom deliverables created for clients (such as websites, applications, marketing materials, and automation systems) are governed by the intellectual property terms in the applicable service agreement. Unless otherwise agreed in writing, upon full payment Vaia AI LLC grants the client a license to use the delivered work product; Vaia AI LLC retains ownership of any underlying frameworks, tools, code libraries, AI models, or proprietary methodologies used in production.

6. User Content

When you submit information through contact forms, the Chat Widget, email, or any other interactive feature of this Site (“User Content”), you represent and warrant that you have the right to submit such content and that it does not violate the rights of any third party or any applicable law.

By submitting User Content to Vaia AI LLC, you grant us a non-exclusive, royalty-free, worldwide license to use, store, process, and reference that content as necessary to respond to your inquiry, deliver services, and operate our business. We will handle your User Content in accordance with our Privacy Policy.

You are solely responsible for the accuracy, completeness, and appropriateness of any content you submit. Vaia AI LLC is not obligated to store, maintain, or return any User Content submitted through the Site.

Do not submit content through the Site that is confidential, proprietary, or subject to a non-disclosure obligation unless you have the authority to share it with us in connection with a specific service engagement.

7. Third-Party Services

Vaia AI LLC uses and may integrate with third-party platforms, tools, and service providers in the course of operating our Site and delivering services. These may include, without limitation:

Stripe: Payment processing for service invoices and transactions. Your payment information is transmitted directly to Stripe and is subject to Stripe’s Privacy Policy and terms. Vaia AI LLC does not store your full payment card details.
OpenAI: AI language model capabilities powering certain features, including the Chat Widget and AI automation services. Data processed through OpenAI integrations is subject to OpenAI’s usage policies.
Other Tools: We may also use third-party services for website hosting, analytics, CRM, scheduling, email communication, workflow automation, and other operational functions.

Vaia AI LLC is not responsible for the privacy practices, data handling, availability, or performance of any third-party services. Links to third-party websites or services from our Site do not constitute an endorsement or warranty of those services. We encourage you to review the privacy policies and terms of any third-party services you interact with through our platform.

From time to time, the third-party services we use may change. We will update these Terms as reasonably practicable to reflect material changes in our third-party service relationships.

8. Disclaimers

No Warranties: THE SITE AND ALL SERVICES PROVIDED BY VAIA AI LLC ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VAIA AI LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any information on the Site is accurate, complete, reliable, or current. Any reliance you place on information from this Site is strictly at your own risk.

AI Limitations: Our AI-powered services and tools — including AI voice agents, the Chat Widget, and automation systems — are subject to the inherent limitations of artificial intelligence technology. AI systems can produce incorrect, incomplete, biased, or contextually inappropriate outputs. They are not a substitute for professional legal, financial, medical, or business advice. Vaia AI LLC makes no representation that AI-generated content, recommendations, or responses will be accurate, error-free, or fit for any specific purpose.

Results from SEO, marketing, and digital services are not guaranteed. Business outcomes depend on many factors outside our control, and past performance is not a guarantee of future results.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VAIA AI LLC, ITS OWNER, MEMBERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, EVEN IF VAIA AI LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, VAIA AI LLC’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO VAIA AI LLC IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. If any such laws apply to you, some of the above limitations may not apply, and you may have additional rights.

10. Indemnification

You agree to defend, indemnify, and hold harmless Vaia AI LLC and its owner, affiliates, contractors, agents, and representatives from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

Your use of or access to the Site or services in violation of these Terms.
Any User Content you submit, post, or transmit through the Site.
Your violation of any applicable law, regulation, or the rights of any third party.
Your misrepresentation of any information provided to Vaia AI LLC.
Any dispute between you and a third party arising from your use of our services.

Vaia AI LLC reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with Vaia AI LLC in the defense of any such claim. This indemnification obligation will survive the termination of these Terms and your use of the Site.

11. Privacy Policy

Your privacy is important to us. Our collection, use, and handling of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this Site and our services, you consent to the data practices described in our Privacy Policy.

We encourage you to review our Privacy Policy carefully to understand how we collect, use, store, and share your information. If you have questions about our privacy practices, please contact us at robert@meetvaia.com.

12. Changes to Terms

Vaia AI LLC reserves the right to update, modify, or replace these Terms of Service at any time at our sole discretion. When we make material changes, we will update the “Effective Date” at the top of this page. We may also notify users of significant changes through the Site or via email, where reasonably practicable.

Your continued use of the Site or our services after any modifications to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Site and services. We encourage you to review these Terms periodically to stay informed of any updates.

13. Governing Law and Dispute Resolution

These Terms of Service and any disputes arising out of or related to them, the Site, or our services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.

Any legal action, suit, or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Chester County or Delaware County, Pennsylvania, and you hereby consent to the personal jurisdiction of such courts.

Before initiating formal legal proceedings, we encourage you to contact us directly at robert@meetvaia.com to attempt to resolve any dispute informally. We will make a good-faith effort to work toward a fair resolution.

14. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you need to reach us for any other reason, please contact us using the information below:

Vaia AI LLC
Chadds Ford, Pennsylvania
Email: robert@meetvaia.com
Website: meetvaia.com

We aim to respond to all inquiries within 2–3 business days.

Terms of Service